Privacy Policy

Effective date: July 17, 2026

This is a strong industry-standard template aligned with the Digital Personal Data Protection Act, 2023. Review with legal counsel and replace all [PLACEHOLDER] values before going live - it is not legal advice.

1. Who We Are

This Privacy Policy applies to the website cauvery-gas-agency.vercel.app, operated by [PLACEHOLDER: Legal Entity Name], trading as Cauvery Gas Agency ("we", "us", "our"), located at 127, 18th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008. For any privacy-related queries, contact us at [PLACEHOLDER: grievance-officer@cauvery-gas-agency.vercel.app] or call 063633 43238.

2. Personal Data We Collect

When you use our website or contact us, we may collect:

Full name
Phone number
Service requested (new connection, delivery, installation, repair)
Area / address details you provide
Any information shared with us over phone or WhatsApp

We collect this data when you submit a form on our website, call us, or message us on WhatsApp.

3. Purpose of Processing

We use your data to:

Respond to your enquiry and confirm your booking
Deliver the requested gas connection, delivery, installation or repair service
Follow up regarding your service, where relevant

4. Consent & Withdrawal of Consent

By checking the consent box on our forms, you agree to be contacted by us regarding your enquiry. You may withdraw consent at any time by calling us at 063633 43238 or emailing [PLACEHOLDER: grievance-officer@cauvery-gas-agency.vercel.app]. Withdrawing consent may affect our ability to complete an ongoing service request.

5. How We Use & Share Data

We do not sell your personal data. We may share data with the following categories of service providers, strictly to operate our business:

Google Sheets - for secure internal storage of lead enquiries
Google Analytics / Google Ads - for measuring website performance and advertising effectiveness (aggregated/anonymized where possible)
WhatsApp (Meta) - when you choose to contact us via WhatsApp

6. Cookies & Tracking Technologies

Our website may use Google Analytics (GA4) and Google Ads tags to understand website usage and measure ad performance. These may set cookies in your browser. You can control cookies through your browser settings.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described above, typically for [PLACEHOLDER: retention period, e.g. 24 months] from your last interaction with us, unless a longer period is required by law.

8. Data Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, or misuse, including restricted access to stored lead data.

9. Your Rights Under the DPDP Act, 2023

As a data principal under the DPDP Act, 2023, you have the right to:

Access the personal data we hold about you
Request correction or completion of your data
Request erasure of your data, subject to legal requirements
Nominate another individual to exercise your rights in the event of death or incapacity
Register a grievance regarding how your data is handled

To exercise any of these rights, contact our Grievance Officer below.

10. Grievance Officer

Name: [PLACEHOLDER]
Email: [PLACEHOLDER: grievance-officer@cauvery-gas-agency.vercel.app]
Address: 127, 18th Main Rd, HAL 2nd Stage, Indiranagar, Bengaluru, Karnataka 560008

11. Children's Data

We do not knowingly collect personal data from individuals under 18 years of age without verifiable parental or guardian consent, as required under the DPDP Act, 2023.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

13. Contact Us

For any questions about this Privacy Policy, contact us at 063633 43238 or [PLACEHOLDER: grievance-officer@cauvery-gas-agency.vercel.app].